Performance Plans
Kustom Theater Kreations
Performance Plan Memberships
Kustom Theater Kreations is a leading technology company serving the northern Colorado and southern Wyoming area. We know how important it is for our customers to have reliable, high-quality technical support. Whether your technology system is simple or sophisticated, rest assured that our team members are always ready to assist you.
Everyone we work with is different and expects various levels of response time and attention. That's why we created multiple service membership options to provide personalized support that is right for you. Each plan membership comes with different features and guaranteed response time. Whatever you choose, we guarantee we'll deliver personal, first-class home automation services every time you need it.
If you have any questions, call us today. In the meantime, please check out our various performance plan options below.
KTKCare Residential Performance Plans
Extended remote service hours
Priority scheduling
Internet and cable TV troubleshooting
Transferable
Plans
Standard 1 Room
$45/month
Standard
$75/month
Device monitoring and health report
Extended remote service hours
Savant point OS updating*
Priority scheduling
Annual WiFi network scan
Internet and cable TV troubleshooting
Transferable
Plans
Proactive remote service monitoring
Device monitoring and health report
Extended remote service hours
Priority scheduling
Complimentary site visits for service and support
Complimentary equipment repair services
On-site system checkup
Savant point OS updating*
Password management
Power management for surges/brownouts
Network configuration management
Annual WiFi network scan
Internet and cable TV troubleshooting
Transferable
Plans
Plus
$155/month
Proactive remote service monitoring
Device monitoring and health report
Extended remote service hours
Priority scheduling
Complimentary site visits for service and support
Complimentary equipment repair services
On-site system checkup
Lighting and shades scene reprogramming
Savant point OS updating*
ISP concierge for installation and service
Password management
Recorded surveillance video footage retrieval
Power management for surges/brownouts
Network configuration management
Annual WiFi network scan
Internet and cable TV troubleshooting
Transferable
Plans
Premier
$295/month
Proactive remote service monitoring
Device monitoring and health report
Extended remote service hours
Priority scheduling
Complimentary site visits for service and support
Complimentary equipment repair services
On-site system checkup
Elite member product promotion
Lighting and shades scene reprogramming
Savant point OS updating*
ISP concierge for installation and service
Password management
Recorded surveillance video footage retrieval
Power management for surges/brownouts
Network configuration management
Annual WiFi network scan
Internet and cable TV troubleshooting
Transferable
Plans
Elite on Request
$$$
*Note: Savant systems require an annual Savant Essential license at an extra cost.
KTKCare Commercial Performance Plans
Dedicated support team for your system
Your system notifies us of issues, often before you know
Monitoring, updating, and resolving system issues
Remote service beyond our regular business hours (Monday -Friday, 9:00 AM-5:00 PM, phone, email, or text)
On-site and phone service beyond our regular business hours (Monday -Friday, 9:00 AM-5:00 PM)
How fast we respond to an on-site service request (2 business days)
How fast we respond to a remote system or call-in notification (48 hours or less)
Site visits for service or support at no added charge (up to 8 annual visits, 2 hours per visit)
Document and manage WiFi network credentials and revisions
Receive an end user report
We monitor and reset your system due to electrical issues
Remote management of your network components
On-site review of network speed and coverage
Monitoring and assistance with ISP issues
Connect to your system outside of your home on mobile device
Gold
Price on Request
Dedicated support team for your system
Your system notifies us of issues, often before you know
Monitoring, updating, and resolving system issues
Remote service beyond our regular business hours (24/7/365, phone, email, or text)
On-site and phone service beyond our regular business hours (Monday -Friday, 8:00 AM-8:00 PM)
How fast we respond to an on-site service request (1 business day)
How fast we respond to a remote system or call-in notification (same day, Monday-Friday, 8:00 AM-8:00 PM)
Site visits for service or support at no added charge (includes all parts, removal, repair, and installation, 1 visit per year)
Early access and priority installation of the latest tech for your system
Rack power, temperature, humidity, and moisture sensing
Document and manage WiFi network credentials and revisions
Receive an end user report
Assistance with finding archived security camera recordings
We monitor and reset your system due to electrical issues
Remote management of your network components
On-site review of network speed and coverage
Monitoring and assistance with ISP issues
Connect to your system outside of your home on mobile device
Platinum
Price on Request
